The Lighthouse Candle Factory Privacy Policy

This Privacy Policy explains how The Lighthouse Candle Factory collects, uses, protects, and shares personal information when you visit our website, make a purchase, create or use an account, register for a class, apply for or use a wholesale account, communicate with us, or otherwise interact with our business.

The Lighthouse Candle Factory is committed to protecting the privacy and security of our customers and website visitors. We collect and use personal information only for legitimate business purposes, such as processing orders and payments, providing customer service, administering accounts and programs, communicating with customers, improving our products and services, and providing marketing communications when appropriate and permitted.

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, or applicable legal requirements. When we make changes, we will update the effective date shown on this page.

What we collect

We may collect information that you voluntarily provide to us, information generated through your transactions or interactions with us, and limited technical information associated with your use of our website. Depending on how you interact with The Lighthouse Candle Factory, this information may include:

Contact information, such as your name, email address, telephone number, billing address, shipping address, and other information needed to communicate with you or fulfill your requests.
Order and transaction information, including products purchased, order history, payment status, shipping or pickup selections, discounts, refunds, and related transaction details. Payment card information is processed by our payment service providers and is not intended to be stored directly by The Lighthouse Candle Factory.
Account information, including information associated with customer accounts, preferences, wish lists, and other account features you choose to use.
Marketing preferences, including your email subscription choices, product interests, and, when voluntarily provided, birthday month and day for birthday-related communications or offers. We do not require your birth year for this purpose.
Wholesale information, such as business and contact information, resale or tax-exemption documentation, wholesale account status, order history, and information necessary to administer our wholesale program.
Class and event information, including registration details and information necessary to administer candle-making classes, events, waivers, permissions, and related communications.
Customer service and customization information, including communications, requests, photographs, videos, measurements, design preferences, or other information you choose to provide when requesting custom products, delivery, installation, setup, or other specialized services.
Website and device information, such as browser, device, website usage, cookie, analytics, and similar technical information as described in our Cookie Policy & Opt-Out Preferences.

What we do with the information we gather

We use personal information only as reasonably necessary to operate The Lighthouse Candle Factory, provide our products and services, communicate with customers, and support legitimate business activities. Depending on how you interact with us, we may use information to:

Process and fulfill purchases, payments, refunds, shipments, deliveries, and in-store pickups.
Create, maintain, and administer customer and wholesale accounts.
Respond to questions, provide customer service, resolve order issues, and communicate important information concerning a purchase, account, class, custom project, delivery, or other service.
Administer candle-making classes, events, wholesale accounts, custom orders, and other programs or services offered by The Lighthouse Candle Factory.
Maintain business, accounting, tax, transaction, fraud-prevention, and other records reasonably necessary to operate our business and comply with applicable requirements.
Improve our website, products, services, customer experience, and business operations through appropriate analytics and aggregated information.
Send newsletters, product announcements, special offers, birthday-related communications, or other email marketing when you have subscribed, requested such communications, or when otherwise permitted by applicable law. You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.
Remember preferences or interests that you voluntarily provide so that we can make our communications and services more relevant to you.

Telephone numbers are used for legitimate operational and customer-service purposes, such as questions concerning an order, pickup or delivery coordination, candle-making classes, custom projects, wholesale matters, or similar transaction and account needs. The Lighthouse Candle Factory does not currently use customer telephone numbers for SMS or text-message marketing. If we offer SMS marketing in the future, enrollment will require a separate, explicit opt-in.

We do not sell personal information for monetary compensation. We may disclose information to service providers and other parties when reasonably necessary to operate our business, process transactions, provide requested services, protect our business or customers, or comply with applicable legal obligations. These disclosures are addressed further below in this Privacy Policy.

Security

The Lighthouse Candle Factory is committed to protecting the personal information entrusted to us. We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Online payment transactions are processed through secure payment systems provided by our payment service providers, including GoDaddy Payments where applicable. Payment processing may use technologies such as encryption and tokenization to help protect payment information during transmission and processing. The Lighthouse Candle Factory does not intend to directly collect or store complete payment card numbers or card security codes on its website servers.

While we take reasonable measures to protect personal information, no website, electronic transmission, payment system, or method of data storage can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their account credentials and devices and should contact us promptly if they believe their interaction with The Lighthouse Candle Factory may have been compromised.

How we use cookies

The Lighthouse Candle Factory uses cookies and similar technologies to support essential website functions, maintain shopping and account features, understand website usage, and, where permitted, support analytics and other services.

We use a consent-management system that allows website visitors to manage applicable non-essential cookies and related technologies. Some cookies are necessary for the website, shopping cart, checkout, security, accessibility, and other essential functions and therefore may operate without consent where permitted by law.

For detailed information about the cookies and technologies used on our website, their purposes, and the available consent and opt-out controls, please review our Cookie Policy & Opt-Out Preferences.

Links to other websites

Our website may contain links to websites, platforms, or services operated by third parties. Once you follow a link to a third-party website or service, The Lighthouse Candle Factory does not control that third party’s privacy, security, or data-handling practices. Information you provide to a third party is governed by that party’s own privacy policy and terms. We encourage you to review the privacy practices of any third-party website or service you choose to use.

Data aggregation, analytics and profile creation

The Lighthouse Candle Factory may use website analytics and aggregated information to understand how visitors use our website, evaluate website performance, identify technical or usability issues, and improve our products, services, marketing, and customer experience.

Analytics information may include data such as pages viewed, general traffic patterns, referring sources, device or browser information, and interactions with website features. Where required, analytics and similar non-essential technologies are subject to the consent choices available through our Cookie Policy & Opt-Out Preferences.

We may also use information that customers voluntarily provide—such as product interests, email preferences, purchase history, or birthday month and day—to make our own communications and offers more relevant. These activities are intended to improve the customer’s relationship with The Lighthouse Candle Factory and do not mean that we sell customer profiles or personal information to unrelated third parties for their own marketing purposes.

We may use aggregated or de-identified information for business analysis, planning, and improvement when that information does not reasonably identify an individual.

Controlling your personal information

You may contact The Lighthouse Candle Factory to ask questions about the personal information we maintain about you, request that inaccurate information be corrected, or request deletion of certain personal information, subject to information we are required or permitted to retain for legitimate business, accounting, tax, fraud-prevention, legal, or transaction-record purposes.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in those communications. Unsubscribing from marketing does not prevent us from sending transactional or service-related communications that are necessary to fulfill an order, administer an account, coordinate a class, pickup or delivery, respond to a request, or otherwise provide a service you requested.

You may also manage applicable cookie and tracking preferences through our Cookie Policy & Opt-Out Preferences. Certain cookies and similar technologies that are necessary for website functionality, security, shopping-cart operation, checkout, accessibility, or other essential services may not be subject to optional consent controls.

Depending on where you reside, applicable privacy law may provide additional rights concerning your personal information. When such rights apply, The Lighthouse Candle Factory will respond to verified requests as required by applicable law. We may need to verify your identity before fulfilling certain requests in order to protect customer information from unauthorized access or deletion.

To submit a privacy-related question or request, please contact us using the contact information provided at the bottom of this Privacy Policy.

Payment Processing and Security

When you make a purchase from The Lighthouse Candle Factory, payment information is processed through our authorized payment service providers, including GoDaddy Payments. We use these services to securely process credit and debit card transactions and other supported payment methods.

Payment transactions are protected using industry-standard security technologies and practices, including encryption and tokenization. Complete payment card numbers and card security codes are not intended to be stored on The Lighthouse Candle Factory website servers.

Our payment service providers may collect and process information necessary to authorize, complete, prevent fraud involving, and maintain records of payment transactions. Their handling of payment information is also subject to their own privacy and security practices.

The Lighthouse Candle Factory receives transaction information necessary to process and fulfill orders, maintain business and accounting records, handle refunds and disputes, provide customer service, and comply with applicable legal and financial obligations.

The Lighthouse Candle Factory Privacy Policy Version 2.0 – September 7, 2026