The Lighthouse Candle Factory — Terms & Conditions
1. Agreement to These Terms
These Terms & Conditions (the “Terms”) govern your access to and use of LHCFactory.com (the “Site”) and your purchase or use of products, candle-making classes, custom work, wholesale services, and other offerings provided by The Lighthouse Candle Factory (“The Lighthouse Candle Factory,” “we,” “us,” or “our”).
By accessing or using the Site, creating an account, submitting an order or application, registering for a class or event, or otherwise purchasing or using our products or services, you agree to these Terms and to any additional terms presented to you in connection with a particular product, service, class, custom project, wholesale account, quotation, invoice, or order.
If you do not agree to these Terms, please do not use the Site or submit an order through it.
You must be at least 18 years old, or the age of legal majority where you reside, to place an order, open an account, enter into a custom-work agreement, apply for a wholesale account, or register a minor for a class or event. A parent or legal guardian may purchase products or register a minor participant on the minor’s behalf.
2. Related Policies
The following policies are incorporated into these Terms by reference and apply where relevant:
Additional written terms may apply to candle-making classes, custom or personalized work, wholesale accounts and orders, freight or white-glove delivery, special promotions, and other specialized products or services. If an additional written agreement, accepted quotation, invoice, registration term, or product-specific term conflicts with these general Terms, the more specific term will control for that particular transaction.
Our collection and use of personal information are governed by our Privacy Policy. Our use of cookies and similar technologies, including the choices available for non-essential technologies, is governed by our Cookie Policy & Opt-Out Preferences. Use of the Site does not replace or override the consent choices provided through our cookie-consent system.
3. Products and Services
The Lighthouse Candle Factory offers handcrafted candles, wax melts, tarts, fragrance oils, fragrance sprays, accessories, gifts, custom products, candle-making classes, wholesale products, and other related goods and services.
We may add, modify, limit, suspend, or discontinue a product, fragrance, color, container, service, program, or website feature at any time. Product availability is not guaranteed until an order has been accepted and the applicable product has been allocated to the order or produced.
4. Handmade Products and Product Information
Many of our products are handcrafted in small batches. Reasonable variations may occur in wax color, finish, texture, fragrance perception, fill level, label placement, container appearance, and other characteristics. Colors may also appear differently because of lighting, photography, display settings, or natural variation in materials. These reasonable variations are characteristics of handmade products and are not necessarily defects.
We make reasonable efforts to display and describe products accurately. Product photographs, color samples, fragrance descriptions, dimensions, weights, burn-time ranges, availability, and other information are provided as reasonable representations and estimates. They are not guarantees of an exact appearance, fragrance experience, measurement, weight, or performance unless we expressly state otherwise in writing.
Fragrance perception varies by person and environment. A personal dislike of a fragrance or a difference in perceived fragrance strength does not, by itself, mean that a product is defective. Eligible scent exchanges are governed by our Refund and Returns Policy.
Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product information on the Site is not medical advice.
5. Orders and Order Acceptance
An order confirmation acknowledges that we received your order; it does not necessarily mean that we have accepted it. We may review an order before acceptance, including for product availability, payment authorization, suspected fraud, pricing or description errors, shipping restrictions, wholesale eligibility, or information needed to complete custom work.
We reserve the right, to the extent permitted by law, to refuse or cancel an order before shipment or performance. Reasons may include unavailable inventory or materials, an obvious pricing or description error, inability to verify payment or customer information, suspected unauthorized or fraudulent activity, a shipping restriction, failure to satisfy applicable program requirements, or circumstances that make fulfillment impracticable.
If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled portion to the original payment method, unless another lawful method is agreed upon. Processing time imposed by a financial institution is outside our control.
Customers are responsible for reviewing product selections, quantities, fragrances, colors, personalization, class dates, shipping or pickup selections, contact information, and billing and delivery information before submitting an order. Please contact us promptly if you discover an error. We cannot guarantee that an order can be changed after production, preparation, or fulfillment has begun.
6. Prices, Payments, Taxes, and Fees
Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, delivery charges, customs-related charges, and other disclosed fees may be added as appropriate.
We may change prices and promotions prospectively at any time. The price applicable to an accepted order is generally the price displayed when the order was submitted, subject to correction of obvious typographical, technical, or pricing errors. If a material pricing error affects an order, we may contact you for approval of the corrected price or cancel and refund the affected portion.
Payment must be made using a method we accept. By submitting payment information, you represent that you are authorized to use the selected method and authorize the applicable charges. Payment information is processed by our authorized payment service providers, as described in our Privacy Policy.
Promotional offers, discounts, coupons, and free-shipping offers are subject to their stated conditions, availability, expiration dates, product or customer exclusions, and any other disclosed restrictions. Unless expressly permitted, offers may not be combined, duplicated, transferred, redeemed for cash, or applied retroactively.
7. Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Account information must be accurate and kept reasonably current. Please notify us promptly if you believe an account or credential has been compromised.
You may not sell, assign, or transfer your customer or wholesale account to another person or entity without our written approval. We may restrict or terminate an account for fraud, misuse, unlawful conduct, material violation of these Terms, failure to satisfy wholesale requirements, or conduct that threatens the Site, our customers, our personnel, or our business. Termination does not eliminate obligations arising before termination.
8. Shipping, Delivery, and In-Store Pickup
Shipping, tracking, delivery, transit damage, address corrections, international shipments, freight service, and in-store pickup are governed by our Shipping Policy and any order-specific shipping or delivery terms.
Preparation or production time is separate from carrier transit time. Delivery dates supplied by carriers are estimates unless a particular service expressly provides otherwise. Weather, carrier disruptions, peak-season volume, customs processing, supply interruptions, and other circumstances may affect delivery.
For in-store pickup, an order is not ready merely because it has been placed or paid. Do not come to the store until you receive an email notification that your order is READY FOR PICKUP. This email will include instructions on WHEN and WHERE to pick up your order.
9. Returns, Exchanges, Refunds, and Cancellations
Returns, exchanges, damaged-product claims, non-returnable merchandise, final-sale items, and refunds are governed by our Refund and Returns Policy and any more specific written terms presented for a product or service.
Custom, personalized, made-to-order, clearance, discontinued, wholesale, liquid fragrance, gift-card, and other identified items may be final sale or subject to additional restrictions. Nothing in these Terms or the Refund and Returns Policy limits a right or remedy that cannot lawfully be waived.
Cancellation requests should be submitted promptly. A request is not effective until confirmed by The Lighthouse Candle Factory. We may be unable to cancel or modify an order after materials have been ordered, personalization has begun, production has started, a class capacity has been reserved, or fulfillment has commenced. Any applicable non-refundable deposit, design fee, materials charge, cancellation term, or rescheduling term will be disclosed in the relevant quotation, invoice, registration, product page, or agreement.
10. Custom and Personalized Products
Custom and personalized work may include wedding candles, corporate candles, fundraising products, charity or disaster-relief products, bottle-cutting projects, specially colored or labeled products, large-format candles, and other made-to-order work.
The scope, specifications, price, deposit or payment schedule, production estimate, approval process, delivery method, and cancellation terms for custom work may be stated in a separate quotation, invoice, proof, product page, or written agreement. Work may not begin until we receive required information, approvals, and payment.
The customer is responsible for reviewing names, dates, spelling, colors, quantities, dimensions, artwork, and other specifications before approval. Approval of a proof or specification authorizes us to proceed on that basis. Changes requested after approval may result in additional charges, production delays, or inability to make the requested change.
The customer represents that they have the necessary rights and permissions to provide any photograph, video, logo, trademark, artwork, wording, or other material submitted for a custom project. The customer grants The Lighthouse Candle Factory a limited license to use submitted material solely as reasonably necessary to evaluate, design, produce, fulfill, deliver, install, or provide the requested product or service. We may decline material that we reasonably believe is unlawful, infringing, deceptive, threatening, hateful, or otherwise inappropriate.
11. Candle-Making Classes and Events
Class and event registrations are subject to the date, time, location, capacity, age guidance, cancellation or rescheduling terms, waiver requirements, and other conditions presented during registration or in related communications.
A parent or legal guardian must complete required registration information, waivers, permissions, and acknowledgments for a minor participant. Information about a minor may be submitted only by, or with authorization from, the minor’s parent or legal guardian. Parents and guardians are responsible for determining whether a class, product, fragrance, activity, or environment is appropriate for the minor.
Participants must follow safety instructions and reasonable directions from The Lighthouse Candle Factory personnel. We may refuse or end participation when conduct creates a safety risk, materially disrupts the class or event, or violates applicable requirements. Any release or waiver presented for a class or event is incorporated into the registration terms for that event.
If The Lighthouse Candle Factory must cancel or reschedule a class, registered customers will be contacted regarding available options. Customer-requested cancellations, transfers, credits, and refunds are governed by the terms displayed or supplied for the applicable class.
12. Wholesale Accounts and Orders
Wholesale purchasing is available only to applicants approved by The Lighthouse Candle Factory. Approval may require accurate business information and resale or tax-exemption documentation. Approval is not permanent and may be reviewed, limited, suspended, or withdrawn based on eligibility, account activity, documentation, payment history, misuse, or program changes.
Wholesale prices, category-based quantity tiers, opening-order and reorder minimums, payment requirements, processing fees, production timing, shipping methods, freight arrangements, tax treatment, and other wholesale conditions are governed by the wholesale program terms, ordering interface, quotation, invoice, and order-specific communications.
Wholesale pricing applies only as displayed or quoted and may differ from retail pricing or promotions. Retail coupons, retail sale prices, and retail free-shipping offers do not apply to wholesale orders unless expressly stated. Wholesale orders are generally produced or acquired for business purposes and may be final sale except for eligible shortages, incorrect items, or verified damage as provided in the applicable policy or agreement.
If payment by check is approved, production or fulfillment may be held until the check has cleared and the order has been released for processing. Large orders may require a separate freight quotation, palletized service, delivery appointment, or other special arrangement.
13. Gift Cards
Gift cards may be used only for eligible purchases from The Lighthouse Candle Factory and are subject to any terms supplied with the card. Gift cards are not redeemable for cash except where required by law. Customers are responsible for protecting gift-card information from unauthorized use. We are not responsible for a lost, stolen, or used gift card except where required by law or where our records allow us to verify and lawfully restore the remaining balance.
14. Product Use and Candle Safety
Customers and product users are responsible for reading and following all safety instructions, warnings, labels, and candle-care guidance supplied with a product or made available by The Lighthouse Candle Factory.
Burning candles must never be left unattended. Keep candles and fragrance products away from children, pets, drafts, combustible materials, unstable surfaces, and other unsafe conditions. Use only on an appropriate, heat-resistant surface and discontinue use when directed by the applicable safety instructions. Do not ingest fragrance oils, fragrance sprays, wax, or other non-food products. Use fragrance products only for their intended purpose.
Improper use, alteration, failure to follow instructions, or use after a product has been damaged may create risks and may affect eligibility for a remedy to the extent permitted by law.
15. Intellectual Property
The Site and its content—including text, product names, original fragrance or collection names, graphics, logos, photographs, videos, designs, downloads, software, page layouts, and compilations—are owned by or licensed to The Lighthouse Candle Factory and are protected by applicable intellectual-property laws.
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for lawful personal or internal business purchasing purposes. You may not copy, reproduce, republish, sell, license, distribute, scrape, modify, create derivative works from, reverse engineer, or commercially exploit protected Site content without prior written permission, except as permitted by law.
Nothing in these Terms transfers ownership of any intellectual property to you.
16. Reviews, Communications, and Submitted Content
If you submit a review, photograph, comment, testimonial, or other content for public display, you represent that it is truthful, based on your genuine experience where applicable, does not violate another person’s rights, and is not unlawful or malicious. You retain ownership of your content but grant The Lighthouse Candle Factory a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display it for the purpose for which it was submitted, subject to applicable law and our Privacy Policy.
Nothing in these Terms prohibits you from providing an honest review or otherwise exercising a right protected by law.
Electronic order confirmations, receipts, notices, disclosures, and other transaction-related communications may be provided by email or through the Site. Your consent to necessary transactional communications is separate from any choice to receive marketing. You may unsubscribe from marketing emails without preventing communications necessary to administer an order, account, class, custom project, wholesale matter, pickup, delivery, or requested service.
17. Prohibited Use
You may not use the Site or our services to:
Violate applicable law or another person’s rights;
Commit fraud, submit false information, or use an unauthorized payment method;
Interfere with Site security, operation, accounts, checkout, inventory, pricing, or availability;
Introduce malicious code, scrape the Site through abusive automated means, or attempt unauthorized access;
Impersonate another person or misrepresent an affiliation;
Resell retail products in violation of applicable program restrictions or misuse a wholesale account; or
Engage in conduct that threatens, harasses, or endangers our customers, participants, personnel, or business.
18. Third-Party Services and Links
The Site may use or link to services operated by third parties, including payment processors, carriers, mapping providers, booking systems, analytics providers, and social platforms. Third-party services are governed by their own terms and privacy practices. A link or technical integration does not necessarily constitute an endorsement.
We may provide service providers with information reasonably necessary to process payments, fulfill orders, provide requested services, prevent fraud, maintain the Site, or perform other legitimate business functions, as described in our Privacy Policy. Optional cookie and tracking technologies remain subject to the choices described in our Cookie Policy & Opt-Out Preferences.
19. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and its general informational content are provided on an “as is” and “as available” basis. We do not guarantee that the Site will always be uninterrupted, error-free, secure, or free from harmful components.
Any warranties applicable to products or services are limited to those expressly provided in writing and any warranties or consumer rights that cannot lawfully be excluded. Nothing in these Terms excludes or limits a warranty, right, or remedy that applicable law does not permit us to waive.
20. Limitation of Liability
To the fullest extent permitted by applicable law, The Lighthouse Candle Factory will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Site or a transaction, where such damages may lawfully be excluded.
The foregoing limitation does not apply to liability that cannot lawfully be excluded or limited, including liability arising from gross negligence, willful misconduct, or other circumstances for which applicable law requires responsibility.
To the extent permitted by law, our total liability arising from a particular product, order, class, or service will not exceed the amount paid to The Lighthouse Candle Factory for the product, order, class, or service giving rise to the claim. This limitation does not reduce any refund, replacement, warranty, or other remedy expressly provided by our policies or required by law.
21. Indemnification
To the extent permitted by law, you agree to indemnify and hold The Lighthouse Candle Factory harmless from third-party claims, damages, or reasonable expenses arising directly from your unlawful use of the Site, your material violation of these Terms, or content or materials you submit without the necessary rights or permissions. This provision does not require a consumer to indemnify The Lighthouse Candle Factory for our own negligence, misconduct, or breach of law.
22. Events Beyond Reasonable Control
The Lighthouse Candle Factory is not responsible for delay or failure caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, fire, utility or internet outages, carrier interruptions, labor disruptions, public emergencies, government action, material shortages, supplier failures, or similar events. We will make reasonable efforts to communicate material delays and provide any options required by applicable law.
23. Governing Law and Disputes
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except to the extent another law must apply and cannot be waived.
Before filing a formal claim, we encourage you to contact us so that we can attempt to resolve the concern. Unless applicable law requires otherwise, any legal action arising from these Terms or a transaction with The Lighthouse Candle Factory shall be brought in a court of competent jurisdiction serving Forsyth County, North Carolina. Nothing in this section prevents either party from bringing an eligible matter in small-claims court or exercising a non-waivable legal right.
24. Changes to These Terms
We may revise these Terms periodically to reflect changes in our business, products, services, technology, or legal obligations. The revised Terms will be posted on this page with an updated effective date. Changes apply prospectively unless applicable law permits or requires otherwise. Terms applicable to an already accepted order generally remain those in effect when the order was accepted, together with any later modification agreed to by the parties.
25. Severability; No Waiver; Entire Agreement
If any provision of these Terms is found unenforceable, it will be limited or modified only to the extent necessary, and the remaining provisions will continue in effect.
Our failure to enforce a provision on one occasion does not waive our right to enforce it later.
These Terms, the incorporated policies, and any applicable product-specific terms, registration terms, quotation, invoice, waiver, or written agreement constitute the agreement between you and The Lighthouse Candle Factory concerning the applicable transaction or use of the Site. They supersede prior communications concerning the same subject, except for obligations that expressly survive or a later written agreement accepted by both parties.
26. Contact Us
Questions about these Terms may be directed to:
The Lighthouse Candle Factory
121 Shields Park Drive, Suite C
Kernersville, NC 27284
Phone: (336) 996-0712
Email: customerservice@LHCFactory.com
The Lighthouse Candle Factory Terms & Conditions Version 2.0 – September 9, 2026
© 2026 The Lighthouse Candle Factory. All rights reserved.