The Lighthouse Candle Factory Shipping Policy

Thank you for choosing The Lighthouse Candle Factory. We take great pride in crafting and delivering our premium products with exceptional care. Therefore, we established our official Lighthouse Candle Factory shipping policy explains how we process, safely package, and ship your orders within the United States and internationally.

1. Fast Candle Order Processing Times

Our fulfillment team works diligently to maintain fast candle order processing times across our entire catalog:

- Standard Orders: Handled and prepped within two to five (2–5) business days.
- Bulk & Wholesale Orders: Larger corporate orders may require additional manufacturing time.
- Fulfillment Schedule: We ship packages Monday through Saturday, excluding federal postal holidays.
- Please note: Internal preparation time is completely separate from courier transit time.

2. LHCFactory Domestic Shipping Carriers

We partner with reliable, approved LHCFactory domestic shipping carriers to deliver packages safely across the United States.

- Available Couriers: We ship using USPS, UPS, and FedEx.
- Preferred Delivery Methods: Customers can easily select their preferred carrier and speed level during checkout.
- Free Shipping Threshold Rules: Free shipping is offered above a designated tier amount. This specific free shipping threshold rules level varies during seasonal promotions and is always actively displayed in the Top Bar of our storefront.
- Discretionary Shipping: If an order qualifies for a promotional free tier, we select the standard delivery method and courier route at our own warehouse discretion.

Delivery Zones & Exclusions

We proudly ship to the continental United States, Alaska, Hawaii, Puerto Rico, and APO/FPO addresses. However, due to the heavy weight and substantial size of our signature glassware, we do not ship to standard P.O. Boxes.

3. DAP International Shipping Terms

We offer secure worldwide delivery to the United Kingdom, the European Union, Canada, and Australia using USPS and UPS networks.

All foreign orders are processed under standard DAP international shipping terms (Delivered at Place). The package recipient is entirely responsible for paying all local import duties, VAT, country taxes, and custom brokerage fees. These cross-border regulatory fees are not included in our website’s checkout totals. Customs processing times vary heavily by country, and any clearance delays are completely outside our control. We do not accept returns or exchanges on any international orders.
*Note: Free Shipping Threshold Rules do NOT apply to International Shipping.

4. Thermal Protection Candle Packaging

We take exceptional care to ensure your fragile products arrive safely at your doorstep. Depending on product weights, order quantity, and active seasonal weather conditions, we deploy specialized thermal protection candle packaging:

- Heavy-duty double-boxing systems
- Insulated box liners and extra protective foam padding
- Dedicated thermal protection layers
- Temperature-controlling cold packs (used at our discretion during extreme summer heat)

These advanced storage measures help secure heavy glass, delicate wicks, and temperature-sensitive items such as candles, wax melts, oils, sprays, and accessories.

5. Tracking, Missing, & Damaged Packages

Tracking numbers are automatically emailed to your account profile as soon as your items leave our facility.

Transit Damage Claims

If your parcel arrives broken or leaking, please email us at customerservice@LHCFactory.com within 24 hours of delivery. You must include clear, high-resolution photos of the damaged items, internal packaging materials, and the outer shipping box to initiate a replacement.

Package Delivery Scan Disclaimers

Once a package is handed to a courier, transit delays are outside our control. If a package is officially scanned as Delivered by the courier but you cannot locate it, the order is considered completely fulfilled. We cannot retrieve, refund, or replace items that show a verified Delivered status.

We encourage customers to look around porches, check with neighbors, or contact the carrier for immediate GPS tracking verification.

🚚 Need Carrier Support?

If your tracking details show a “Delivered” status but you cannot locate your package, please contact your selected shipping carrier directly. They can provide exact GPS delivery coordinates and initiate a local package trace.

United States Postal Service (USPS)
📞 Phone: 1-800-275-8777
File a USPS Claim →

United Parcel Service (UPS)
📞 Phone: 1-800-742-5877
File a UPS Claim →

FedEx Corporation
📞 Phone: 1-800-463-3339
File a FedEx Claim →

The Lighthouse Candle Factory is not responsible for melted candles or wax products due to shipping. Please ensure that packages are not left on porches, or ,.mailboxes, for more than a few minutes during warm/hot weather.

6. Address Accuracy & Return Guidelines

Please verify your delivery address carefully at checkout. If a box is returned to our facility due to an incomplete or incorrect address, the customer is responsible for paying all re-shipping fees. For information regarding our return windows, condition requirements, or scent exchanges, please review our comprehensive Refunds & Return Policy page.

Contact Information

Have questions regarding our shipping policy, transit methods, or processing queues? Reach out to The Lighthouse Candle Factory Kernersville team directly:

- Location: 121 Shields Park Drive, Suite C, Kernersville, NC 27284
- Phone: (336) 996‑0712
- Email: customerservice@LHCFactory.com

Shipping Policy Version 1.1 – Revised March 20, 2026