Lighthouse Candle Factory

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Terms and Conditions

Agreement between user and Lighthouse Candle Factory (lhcfactory.com)

Welcome to lhcfactory.com. The lhcfactory.com website (the “Site”) is comprised of various web pages operated by Lighthouse Candle Factory, Lhcfactory.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of Lhcfactory.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Lhcfactory.com is an E-commerce Site.

We provide container candles and melts for sale.

Privacy

Your use of Lhcfactory.com is subject to Lighthouse Candle Factory’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting Lhcfactory.com or sending emails to Lighthouse Candle Factory constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Lighthouse Candle Factory is not responsible for third party access to your account that results from theft or misappropriation of your account. Lighthouse Candle Factory and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Lighthouse Candle Factory does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Lhcfactory.com only with permission of a parent or guardian.

Links to third party sites/Third party services

Lhcfactory.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Lighthouse Candle Factory and Lighthouse Candle Factory is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Lighthouse Candle Factory is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Lighthouse Candle Factory of the site or any association with its operators.

Certain services made available via Lhcfactory.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Lhcfactory.com domain, you hereby acknowledge and consent that Lighthouse Candle Factory may share such information and data with any third party with whom Lighthouse Candle Factory has a contractual relationship to provide the requested product, service or functionality on behalf of Lhcfactory.com users and customers.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use Lhcfactory.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Lighthouse Candle Factory that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Lighthouse Candle Factory or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Lighthouse Candle Factory content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Lighthouse Candle Factory and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Lighthouse Candle Factory or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by Lighthouse Candle Factory from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Lighthouse Candle Factory Content accessed through Lhcfactory.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Lighthouse Candle Factory, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Lighthouse Candle Factory reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Lighthouse Candle Factory in asserting any available defenses.

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. LIGHTHOUSE CANDLE FACTORY AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

LIGHTHOUSE CANDLE FACTORY AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. LIGHTHOUSE CANDLE FACTORY AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON- INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LIGHTHOUSE CANDLE FACTORY AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF LIGHTHOUSE CANDLE FACTORY OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/access restriction

Lighthouse Candle Factory reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Lighthouse Candle Factory as a result of this agreement or use of the Site. Lighthouse Candle Factory’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Lighthouse Candle Factory’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Lighthouse Candle Factory with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Lighthouse Candle Factory with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Lighthouse Candle Factory with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Lighthouse Candle Factory reserves the right, in its sole discretion, to change the Terms under which Lhcfactory.com is offered. The most current version of the Terms will supersede all previous versions. Lighthouse Candle Factory encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Lighthouse Candle Factory welcomes your questions or comments regarding the Terms:

Lighthouse Candle Factory
121 # C Shields Park Dr, Kernersville, NC 27284
Email Address: customerservice@lhcfactory.com
P: (336) 996-0712

Return and Refund Policy

While we make every effort to ensure each of our candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your Lighthouse Candle Factory purchase. If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us at customerservice@lhcfactory.com. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

If your order was purchased from one of our retail partners, we will be unable to process any returns or exchanges as the order was not placed with us. Please contact the store where your candles were purchased and they will assist you as outlined in their individual return policy.

Returns

Please contact us at customerservice@lhcfactory.com within 5 business days of receiving your product to initiate a return. If 5 business days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

The purchaser is responsible for the return shipping charges and original shipping charges are non-refundable.

Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.

Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of either the approval or rejection of your return.

If a refund is requested and approved, a credit will be applied to your original method of payment within 2 business days. Please note that your bank or credit card company may require additional time to process the refund and we are not able to control or monitor this.

If an exchange is requested and approved, we will email an invoice for the shipping charges. Once the invoice is paid we will ship the exchange and provide the tracking number via email.

Gift Returns and Exchanges

If the item was marked as a gift when purchased and shipped directly to you, you may be eligible to receive a digital Lighthouse Candle Factory Candle Co gift card for the value of your return, less shipping charges. Items that are not shipped directly to the gift recipient are not eligible for returns or exchanges as we would have no record of the purchase.

Once the returned item is received, and a refund or exchange is approved, you will be notified via email and provided either a digital gift card code (refunds) or the tracking number for the new package (exchanges).

The person making the return would be responsible for any return and/or exchange shipping fees.

Shipping

Shipping cost for the original purchase are non-refundable. The person making the return request is responsible for the return shipping costs as well as any requested exchange shipping costs.

Special Orders and Wholesale Orders

These provisions do not apply to special orders and wholesale transactions. We do not accept returns for special orders or wholesale orders and will only issue a refund or replacement if an item arrives damaged from transit. Clear photos of the damaged shipping package and item(s) will be required.